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Managing
Front Office
Operations, Sixth Edition
HTM333
ISBN 0-86612-180-3; 12 chapters; 1998; Soft bound
Authors:
Michael L. Kasavana, Ph.D., Michigan State
University
Richard M. Brooks, CHA, Vice President of
Operations, BridgesStreet Accommodations
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Course book:
Offers industry-based operational and management know-how. Holds students' attention with
examples and clear explanations.
Student Manual: Help guide students through their course.
Evaluation:
The
student must complete twelve basic, self-scoring review quizzes, four progress tests and a
comprehensive final examination.Certificate: Certificates are
awarded form PDIT and AH&LA for students achieving a grade of 70% or better. Students
with a grade of 90% or better earn a certificate "with honours."
Transcript: Serves as a valuable reference for students seeking employment or applying
to institutions of higher learning. A permanent record is kept on file at the Professional
Development Institute of Tourism.
Return to Course Outline Page
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