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PROGRAM OUTLINE
CLUB MANAGEMENT
HTM313 Contemporary Club Management
Introduces you to the unique world of private
club management. From crunching the numbers to providing impeccable service, this course
explores the issues that today's club managers face every day. Loaded with case studies,
interviews with club managers and sample contracts.
HTM356 Human Resources
Management
Written in practical terms to give your managers and supervisors solutions to
today's sensitive problems. Explains how to fulfill the requirements of the Americans With
Disabilities Act (ADA) and other employment and workplace laws. Covers the latest
strategies for attracting a wider range of applicants, minimizing turnover, reducing
productivity losses, and much more.
HTM465 Food and Beverage Controls
Helps your employees
take charge of the complexities of controlling food, beverages, labour, and sales income.
Covers standards determination, the operating budget, and income/cost control, as well as
control systems, the basics of computers, and computer applications in planning and
control functions.
HTM251 Hospitality Supervision
Gives supervisors and aspiring supervisors the information they need to excel in the
hospitality industry. Covers how to recruit, select, and train; increase productivity;
control labour costs; effectively communicate; manage conflict and change; and use time
management techniques.
HTM280 Facilities Management
Shows your
operations managers how to handle today's engineering and maintenance concerns. Covers all
major facility systems. Clearly shows non-engineers how to understand and speak the
language of vendors, suppliers, and maintenance/engineering staff; reduce expenses; and
increase the efficiency of your facility's systems.
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Last Updated July 6, 2006 |
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