| Managing
Housekeeping Operations Course
Description: Housekeeping
Management course presents a systematic approach to managing housekeeping operations and
provides a thorough overview, from the big picture of maintaining a quality staff,
planning, and organizing, to the technical details of cleaning each area of a hospitality
facility.
Evaluation: The student must complete twelve basic, self-scoring review
quizzes, four progress test, and a comprehensive final examination.
Learning
Resource: Managing Housekeeping Operations ,
Third Edition,
Margaret M. Kappa,
CHHE,
Aleta Nitschke,
CHA,
Patricia B. Schappert, CHHE
Learning Objectives: At the completion of this course, students should be
able to:
1. Describe the role of the housekeeping department in hotel operations,
and explain the importance of effective communication
between
housekeeping, the front office, and the engineering and
maintenance
2. Identify typical cleaning responsibilities of the housekeeping
department, and explain how area inventory lists, frequency
schedules,
performance and productivity standards.
3. Apply techniques to develop and improve human resources skills in
recruiting, skills training, scheduling, and motivating.
4. Manage inventories of recycled and non-recycled items. Techniques
addressed include establishing pars for different types of
inventories,
taking physical inventory, and implementing effective
inventory control procedures.
5. Control expenses in the housekeeping department by using the
operating budget as a control tool, tracking expenses on
the basis of a
budgeted cost-per-occupied-room, and implementing efficient
purchasing practices.
6. Explain the safety and security needs of hospitality operations, how
safety and security issues affect housekeeping personnel,
what the
executive housekeeper's responsibilities in relation to the
federal
government's OSHA Hazard Communication Standard, and know
how to
develop a hazard communication program for the housekeeping
department of a hospitality operation.
7. Understand the managerial skills necessary to efficiently operate an
on-premises laundry operation.
8. Develop procedures to ensure efficient and cost-effective use of labour
and supplies in relation to guestroom cleaning.
9. Develop procedures for public area and other types of cleaning.
10. Develop selection criteria for ceiling surfaces, wall coverings, furniture,
and fixtures, as well as cleaning procedures and general
care guidelines.
11. Develop selection criteria for beds, linens, and uniforms.
12. Understand the basics of carpet and floor construction, the types of
equipment used in carpet and floor care, and typical carpet
and floor
cleaning methods.
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