Spa: A Comprehensive Introduction
This
textbook provides students with an overview of the world of spa, one of the
fastest-growing segments of hospitality. It examines today’s spa industry and
introduces students to spa careers. In addition, it takes students through a typical day
from a spa director’s perspective, examines the qualities of an outstanding spa
experience, and discusses industry trends and future directions.
HTM338 Managing Housekeeping
Operations
No facility
can be profitable without clean rooms and efficient housekeeping operations. Learn what it
takes to manage this important department. This course provides a thorough overview, from
the big picture of hiring and retaining a quality staff, planning, and organizing, to the
technical details for cleaning each area of the hotel. Practical information from industry
experts makes the contents of this course immediately applicable to your job situation .
HTM702 Retail Management for Spas
The International Spa Association (ISPA) and the ISPA Foundation have partnered to create
a retail management course that fully explores retail planning, inventory management,
maximizing profits, sales and service, visual merchandising, and marketing within the spa
environment. This course will help aspiring spa professionals increase their retail
knowledge and understanding of vendor partner relationships .
HTM424 Resort Development and Management
Learn how
to increase your property’s share of the growing leisure and conventions market with
successful resort concepts. You’ll learn about the social, economic, and
environmental issues involved in resort planning, and how the many jobs at a resort work
together to create a positive guest experience. Topics include the concierge function,
computer systems, and health club/spa facility management .
HTM250 Supervision in the
Hospitality Industry
This course teaches the skills that
can help you develop effective supervision and management skills that are essential to
success in the industry. Topics include how to recruit, select, and train; increase
productivity; control labor costs; communicate effectively; manage conflict and change;
and use time management techniques. Resources on creating a professional development plan
for your hospitality career can help you set the direction for future educational and
professional endeavors
