HTM-241

Food and Beverage Management
Shows how to profitably manage a food service operation in order to satisfy guests. Employees learn how to give guests the highest priority as all details of a food and beverage operation are planned, implemented, and evaluated.

HTM-244

Quality Sanitation Management
Shows how to minimize potential liability and better protect the health and safety of guests and staff. Clearly outlines the sanitation risk management program that helps your property provide quality products and services, comply with regulations, and improve the bottom line.

HTM-250

Supervision in the Hospitality Industry
Gives supervisors and aspiring supervisors the information they need to excel in the hospitality industry. Covers how to recruit, select, and train; increase productivity; control labour costs; effectively communicate; manage conflict and change; and use time management techniques.

HTM-260

Hospitality Industry Financial Accounting
Introduces the fundamentals of financial accounting through examples from hotels, restaurants, and clubs. Even managers who feel they are not "numbers people" will easily understand the accounting process and its function in hospitality operations. Summarizes the ten steps in the accounting cycle and covers in detail the income statement and balance sheet, and their uses in hospitality-specific accounting systems.

HTM-281

Hospitality Facilities Management and Design
IShows your operations managers how to handle today's engineering and maintenance concerns. Covers all major facility systems. Clearly shows non-engineers how to understand and speak the language of vendors, suppliers, and maintenance/engineering staff; reduce expenses; and increase the efficiency of your facility's systems.

HTM-304

Leadership and Management in the Hospitality Industry
This is designed to acquaint students with quality and leadership issues facing today's hospitality industry. There are chapters on the Malcolm Baldrige National Quality Award, continuous improvement, quality service, power and empowerment, communication skills, goal setting, high performance teams, diversity, managing organizational change, and strategic career planning.

HTM-313

Contemporary Club Management
Introduces you to the unique world of private club management. From crunching the numbers to providing impeccable service, this course explores the issues that today's club managers face every day. Loaded with case studies, interviews with club managers and sample contracts.

HTM-321

Tourism and the Hospitality Industry
Helps employees understand the broad range of factors that influence and affect tourism. Includes research and marketing methods. An important course if your property depends heavily on tourism.

HTM-333

Managing Front Office Operations
Your staff can increase front office efficiency and help sales grow with the knowledge gained from this course. Includes yield management techniques and the latest compute technology. Shows how front office activities and functions affect other departments and stresses how to manage the front office to ensure that your property's goals are met.

HTM-338

Managing Housekeeping Operations
Your supervisory staff will learn what it takes to manage this vital department. Provides a thorough overview, from the big picture of maintaining a quality staff, planning, and organizing, to the technical details of cleaning each area of the hotel.

HTM-349

Managing Food and Beverage Service
Helps supervisors and managers plan for and successfully manage the different types of food and beverage operations in a hotel or motel, including coffee shops, gourmet dining rooms, room service, banquets, and much more. Can be easily tailored to the unique needs of your property.

HTM-354

Training and Development for the Hospitality Industry
Training is the key to keeping pace with the industry's changing demands worldwide. Show your staff how to develop, conduct, and evaluate one-on-one and group training that will reduce turnover, improve job performance, and help your organization attain its goals. Contains a wealth of ideas that can be put to use right away!

HTM-357

Human Resources Management
Written in practical terms to give your managers and supervisors solutions to today's sensitive problems. Explains how to fulfil the requirements of the Americans With Disabilities Act (ADA) and other employment and workplace laws. Covers the latest strategies for attracting a wider range of applicants, minimizing turnover, reducing productivity losses, and much more.

HTM-370

Marketing of Hospitality Services
Teaches employees how to use proven marketing techniques to improve business. Clearly spells out how to develop, implement, and evaluate a marketing plan. Helps your sales staff identify and reach the customers you want by using marketing tactics specific to hospitality services.

HTM-387

Security and Loss Prevention Management
Keep your staff informed about security issues, concerns and practices that affect your property on a daily basis. Cover the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSHA requirements, and more.

HTM-424

Resort Management and Development
Your staff will learn how to increase your property's share of the growing leisure and convention markets with the successful resort concepts contained in this course. Shows how to take advantage of the skyrocketing demand for "mini-vacations." Includes the concierge function, computer systems, and health club/spa facility management.

HTM-448

Bar and Beverage Management
This course is a must for any employee involved in any way with alcohol service! Includes everything your staff members need to know to profitably manage your establishment. Covers control systems, hiring and training, responsible alcohol service, and essential information on a wide range of beverage products.

HTM-462

Managerial Accounting for the Hospitality Industry
With this course, your staff can make effective managerial, business, and operational decisions based on a thorough understanding of financial analyses. Includes how to analyze financial statements, identify costs, develop realistic budgets, forecast, plan cash flow, and more. (It is recommended that employees take courses 261 and 361, or 263 prior to taking this course OR possess some background in accounting procedures.)

HTM-464

Planning and Control for Food and Beverage Operations
Helps your employees take charge of the complexities of controlling food, beverages, labour, and sales income. Covers standards determination, the operating budget, and income/cost control, as well as control systems, the basics of computers, and computer applications in planning and control functions.

HTM-468

Hospitality Industry Computer Systems
Gives employees a thorough understanding of hospitality computer technology and the management of information systems. Features applications for all functional areas, including reservations, rooms, food and beverage, sales and event management, and accounting. Employees learn to improve efficiency while serving guests better.

HTM-472

Hospitality Sales and Marketing
Build a top-flight sales team with creative, successful sales and marketing programs that really work. Features new ways to sell rooms and food and beverage services to business and leisure travellers, travel agents, and meeting planners. Industry pros give tips on sales programs and advertising strategies that worked for them, as well as suggestions for playing up the unique features of your property.

HTM-479

Convention Management and Service
Increase your property's convention and meeting business through improved marketing and better service. Your staff will learn how to address meeting planners' needs and concerns confidently, creatively, and effectively. Offers unique ideas for servicing groups during their stay.